Last updated: March 3, 2026
Bat Eared LLC (“we,” “us,” or “our”) operates bateared.com. This Privacy Policy explains how we collect, use, and protect your information when you shop with us.
Information We Collect
- Order information: name, email address, shipping address, phone number, and payment details (processed securely by Stripe — we never store card numbers)
- Personalization details: any custom text or instructions you provide (e.g., names for engraving)
- Communications: messages you send via our contact form or email
- Usage data: basic analytics such as pages visited and browser type, collected via WordPress and Google for WooCommerce
How We Use Your Information
- To process and fulfill your orders, including personalization
- To communicate with you about your order status and shipping
- To respond to questions or support requests
- To comply with legal obligations (e.g., tax records)
- To improve our products and website
How We Share Your Information
We do not sell your personal information. We share it only with trusted service providers necessary to operate our business:
- Stripe — payment processing
- Shippo — shipping label generation (your address is shared with the carrier)
- Etsy — if you purchase through our Etsy shop, Etsy’s privacy policy also applies
- Google — product listings and basic analytics
Cookies
Our website uses cookies to maintain your shopping cart and login session. By using our site you consent to essential cookies. No advertising or tracking cookies are set by us.
Data Retention
We retain order records for a minimum of 7 years as required for tax and accounting purposes. You may request deletion of your personal data (where not required by law) by contacting us.
Your Rights
You have the right to access, correct, or request deletion of your personal data. To exercise these rights, contact us at our contact form.
Security
We use industry-standard security measures including SSL encryption and secure payment processing via Stripe. We do not store payment card details on our servers.
SMS & Mobile Messaging
If you contact us by SMS at (734) 922-2339, your phone number is used solely to respond to your inquiry. We do not share mobile opt-in data with third parties for marketing purposes. Message frequency varies. Message and data rates may apply. To opt out, reply STOP at any time, or contact us at our contact form.
Contact
Questions about this Privacy Policy? Contact us at:
Bat Eared LLC
PO Box 1632, Ann Arbor, MI 48106
our contact form